Enterprise Solutions
Provides comprehensive carrier-class enterprise solutions to corporate clients
Work Portfolio
Development & Management of ERP System
Mongson Trading Company Limited and Never Second Company Limited are the Hong Kong agents and wholesalers of Japanese century-old stationery and adhesive tape brands. The sales and marketing process involves procurement, quotation, order, logistics and warehousing procedures. We developed an easy-to-use, flexible and high security ERP system for the two companies and greatly improved their working efficiency. In addition, in the years of cooperation, we have also take the responsibility to update and strengthen the functions of the ERP system according to the needs of business development.
Mongson Trading Company Limited and Never Second Company Limited are the Hong Kong agents and wholesalers of Japanese century-old stationery and adhesive tape brands. The sales and marketing process involves procurement, quotation, order, logistics and warehousing procedures. We developed an easy-to-use, flexible and high security ERP system for the two companies and greatly improved their working efficiency. In addition, in the years of cooperation, we have also take the responsibility to update and strengthen the functions of the ERP system according to the needs of business development.
AMBER Program - Interactive Voice Response System
Client
- Asia Diabetes Foundation (ADF)
Background
AMBER (AMBulatory Education Reinforcement) is an ongoing peer support program via telecommunications (specifically the IVR system) to patients with diabetes.
Objectives
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#### Client
- Asia Diabetes Foundation (ADF)
#### Background
AMBER (AMBulatory Education Reinforcement) is an ongoing peer support program via telecommunications (specifically the IVR system) to patients with diabetes.
#### Objectives
- Provide a telephone-based structured education system to support patients with diabetes
- Enhance the standard of clinical care, behavioral changes and quality of life in patients with diabetes receiving protocol-driven multidisciplinary care
- Promoting self-management behaviors in patients with diabetes
#### Our Unique Services & Achievements
- Working closely with ADF in developing the IVR System-based structured education system
- Project-manage and gather program development specification, logics and voice scripts
- Design database and system architecture
- Develop real-time result and status reporting web service console
RUBY Programs – Tool for Data Collection and Analysis
Client
- Asia Diabetes Foundation supported by the Chinese University of Hong Kong and The World Health Organization in response to The Western Pacific Declaration for Diabetes (www.wpdd.org)
Background
RUBY Programs (Risk Understanding By Yourself for Diabetic Complications) are assessment tools developed mainly for patients’ data collection and analysis. The target users will be primary care providers in low to middle income countries. The idea is to help them establish a database for service improvement and some of them may eventually advance to use the JADE program.
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#### Client
- Asia Diabetes Foundation supported by the Chinese University of Hong Kong and The World Health Organization in response to The Western Pacific Declaration for Diabetes (www.wpdd.org)
#### Background
RUBY Programs (Risk Understanding By Yourself for Diabetic Complications) are assessment tools developed mainly for patients’ data collection and analysis. The target users will be primary care providers in low to middle income countries. The idea is to help them establish a database for service improvement and some of them may eventually advance to use the JADE program.
#### Our Services & Achievements
- Working closely with ADF in pioneering and develop the first-ever version of such assessment tool
- Transform high level user requirements collected into technical aspect and program development specs
- Design database, system and application architecture as well as user interface
Data Management of the Joint Asia Diabetes Evaluation (JADE) Program
Client
- Asia Diabetes Foundation (ADF)
Background
ADF is the owner of the Joint Asia Diabetes Evaluation Program (“JADE Program”). ADF was setup in 2007 by the Chinese University of Hong Kong as a non-profit organization. The objective of ADF is to produce and achieve positive impact in the better understanding, education, diagnosis, evaluation, treatment, alleviation and care of diabetes and other chronic diseases, on a non-profit making or charitable basis.
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#### Client
- Asia Diabetes Foundation (ADF)
#### Background
ADF is the owner of the Joint Asia Diabetes Evaluation Program (“JADE Program”). ADF was setup in 2007 by the Chinese University of Hong Kong as a non-profit organization. The objective of ADF is to produce and achieve positive impact in the better understanding, education, diagnosis, evaluation, treatment, alleviation and care of diabetes and other chronic diseases, on a non-profit making or charitable basis.
#### Our Unique Services & Achievements
- Offers technical advice and support to ADF Headquarter in Hong Kong
- Developed and implemented a support ticketing system for managing support to JADE users in over 7 countries
- Manage the database and generate reports under the JADE Program
- Provide coordination, assistance and communication to users in resolving technical problems of the JADE Program
- Manage, implement and oversee portal releases and configuration changes
- Various administrative duties
VoIP Call Solution – Web Management Module
Client
Gilman Home Appliances
Background
Gilman Home Appliances has been the Hong Kong leading distributor of famous brands of electric home appliances since 1841. The company has invested in upgrading to a Voice over IP system as it has considerable benefits over its existing phone system including –
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#### Client
Gilman Home Appliances
#### Background
Gilman Home Appliances has been the Hong Kong leading distributor of famous brands of electric home appliances since 1841. The company has invested in upgrading to a Voice over IP system as it has considerable benefits over its existing phone system including –
- Scalability
- Unified communication system for Gilman towards all external parties (customers, suppliers, vendors, VIPs)
- Support multi-locations
- Flexibility in voice tree administration – can better serve customers, better image and impression to customers
- Overall savings in external party administration and maintenance costs
#### Customer Requirement
In light of Gilman’s VoIP system purchase, GoWithYou has been commissioned to tailor-made and developed a solution (web management application) to meet Gilman’s requirements in terms of
- Customer Service Agents’ day-to-day duties
- Integration with Gilman’s legacy backend customer database
- Reporting and analysis
- Budget
#### Achievements
Aside from application development, GoWithYou has provided technical consulting to Gilman for the realization of this whole project. One big challenge of this project was Gilman’s legacy backend customer database which dates back to technology over 10 years. In order to connect the Fujitsu VoIP Solution to the legacy database, GoWithYou had spent an enormous effort in testing and researching for the suitable solution and developing the web management tool that was able to connect the VoIP Solution with the legacy backend customer database seamlessly.
#### The Project
GoWithYou has researched and developed a tailor-made a Web Management Module for Gilman with the following features:
- Customer Service Agent Administration
- Customer Records
- Search
- By Name
- By Phone No.
- By Address
- By Email Address
- Display list of purchased products
- Display details of each purchased product
- Service job creation/enquiry
- Reports
- Answered Calls Report
- Agent Activity Report
- Keys Pressed Report
- CS Agents’ screen pop up – with Display of Caller ID
- Integration from Phone System Data Fee
- Go directly to corresponding customer’s record
Multi-screens placed at various locations at the hotels
Multi-screens placed at various locations at the hotels
Multi-screens placed at various locations at the hotels
Multi-screens placed at various locations at the hotels
Multi-screens placed at various locations at the hotelsDynamic Hospitality Message Display Solution
As premium leader of the hospitality service, Conrad Hong Kong has a very dynamic environment with a huge volume of daily changing messages, headlines, events, entertainment, and convention information to display.
DHMD delivers up-to-date content, with the flexibility to send different content to different displays so that the right message appears at the right place, at the right time.
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As premium leader of the hospitality service, Conrad Hong Kong has a very dynamic environment with a huge volume of daily changing messages, headlines, events, entertainment, and convention information to display.
DHMD delivers up-to-date content, with the flexibility to send different content to different displays so that the right message appears at the right place, at the right time.
#### Customer Requirement
To provide a Software Application to manage and provision its multimedia content to multi-screens that is placed at various locations at the Hotel to serve different signage purposes.
**Application should be**
- Simple and easy to use
- Save time in routine data entry work
- Boost up efficiency and effectiveness of signage system
#### Achievements
- Developed the CMS 3.0 Signage Edition (CMS 3.0 SE), an extension application to the Content Management System which offers a comprehensive and flexible set of management tools for Signage display, content, user and screen administrations.
- Tailor-made application work flow to maximize efficiency and effectiveness of the Digital Signage Network
#### Product and Service Features
- High-quality, full-motion graphics, digital video with or without stereo sound
- Ease of use, centralized management control over content for multiple displays
- Real-time updates
- Complete flexibility in scheduling by display or by display group
- Scalable and flexible for future expansion in number of displays
- Network health checks, including display status and play logs
- Capability to incorporate real-time information such as current weather and forecast
- Safeguards to prevent unauthorized content
**System Enhancement – April, 2010**
Added Feature
- Image Insertion to Room Plate
- Sample Room Plate with Image
- Sample Corridor Plate
**System Enhancement – November, 2010**
Added Features
- Auto-detect Single Event Template for Vertical Displays
- Rotational Image Template for Ballroom Room Plates
- Sample Rotational Image Template for Ballroom Room Plates
Touch-screen kiosk
Innovative Project - Multimedia Channel
Sponsored by the Government of Lu Wan District, Shanghai, the “Information Technology at Bridge 8” competition project aimed to develop and integrate a technology element into the Bridge 8 property and community to enhance messaging and information exchange. GoWithYou Technology has been appointed as the technology developer of the project, built a mobile interactive multimedia channel, and has passed the evaluation by the Government of Lu Wan District, Shanghai.
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Sponsored by the Government of Lu Wan District, Shanghai, the “Information Technology at Bridge 8” competition project aimed to develop and integrate a technology element into the Bridge 8 property and community to enhance messaging and information exchange. GoWithYou Technology has been appointed as the technology developer of the project, built a mobile interactive multimedia channel, and has passed the evaluation by the Government of Lu Wan District, Shanghai.
#### Customer Requirement
Innovative Technologies - must be able to enhance the messaging and communication between the Management Company, tenants and visitors of Bridge 8 so that creative ideas are collaborated, exchanged while special features and facilities of Bridge 8 are highlighted and promoted.
#### Achievement
- Promote activities within the property and the community, and tenants' information.Flexibly announce creativity to enhance ideas exchange.
- Entertaining multimedia effect to build a fun and exciting environment
- Encourage users to proactively obtain information via the touch-screen to fulfill personal needs
- Interactive programs using users' own mobile phone resulted in meeting promotional, educational and entertaining objectives
- Used during exhibitions and events to broadcast exhibitors multimedia content
- Minimal manpower required with centralized control the broadcast of most updated information at multiple locations
- Round-the-clock real-time content update
Mobile Application for Field Agents
Background
Financial institute can now increase cost effectiveness in operation logistics, resources planning, job accuracy and convenience by deploying the use of the mobile application installed on mobile handsets. The field agents, with their mobile phones, can now instantly retrieve and collect information on their tasks while on-the-run to enhance the efficiency and effectiveness of their work.
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#### Background
Financial institute can now increase cost effectiveness in operation logistics, resources planning, job accuracy and convenience by deploying the use of the mobile application installed on mobile handsets. The field agents, with their mobile phones, can now instantly retrieve and collect information on their tasks while on-the-run to enhance the efficiency and effectiveness of their work.
#### Customer Requirement
Leveraging on latest communication technologies – GSM 3G mobile network, location-based service and mobile phones with Java capabilities, to create an application to
- Boost up the effectiveness and performance of field agents
- Maintain and manage a consistent quality on performance
- Cut costs on ongoing operation
- Save time in routine logistic work
#### Achievements
Enhance the performance of field agents
- Headquarter can monitor performance and physical location of field agents
- Extra jobs can be pushed to selected field agents at anytime creating higher efficiency in job distribution
- Motivate and encourage better job performance
- Immensely enhance the communication between the field agents and headquarter office
Significantly ease the retrieve and submission of information collected processes done while field agents are on-the-road:
- Portable and highly accessible via mobile handsets
- No huge files or paperwork to carry
- Instant transmission of collected data – no need to complete physical paper forms end of the day
- No extra trips to travel and still able to have a close communication with headquarters
Save money, resources, manpower and time
- Save transportation time and cost of field agents and operation staff
- Instant update of information to server - save printing, data input and handling of hardcopies of current and past records
- Last minute job list changes made possible
#### Product Features
- Downloading daily job list with district selection onto individual field agent's mobile device; field agents do not need to travel to the head office to get daily schedule
- Submission of collected data and automatic update to data server; field agents no longer need to spend hours to fill in physical forms for handing in to head office after a long day of work
- Secured user login and automatic application version check; no need for printing forms
- Monitoring of field agents' work performance
#### Co-developed Striking Features
- Tracking the physical location of each field agent to ensure performance level
- Multi-security check during various connections to server
Media coverage - Ming Pao
Leaflet about the AppJ2ME Application Development
AIG insurance agents and brokers may use their mobile phones to apply and purchase travel insurance for their clients.
Customer Requirements
- Sophisticated yet widely easy to use
- Comprehensive anywhere, anytime to do business
- Best level of user & customer experience
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AIG insurance agents and brokers may use their mobile phones to apply and purchase travel insurance for their clients.
#### Customer Requirements
- Sophisticated yet widely easy to use
- Comprehensive anywhere, anytime to do business
- Best level of user & customer experience
#### Achievements
- Facilitate making business/sales transactions anywhere anytime
- Portable via mobile handsets
- Flexible operation hours (last minute purchases)
- More accessible and available to customers
- Save money, resources & time
- Shortened transaction processing time
- Savings on manual handling of documents (i.e. input data, filing)
- Save transportation fee
- Save man-power at service counter
- Enhance professional image
#### Product Features
- Issue insurance policies via agent's mobile handsets to end consumers with end-to-end secured pipeline
- GPRS Data Service enabled thru all 6 operators
- Common handset models with Java support
- Payments charged to designated credit card account via secured payment gateway
- Automated instant response & confirmation
- Policy Number and www link for details via SMS message to Agent's mobile and End customer's mobile
- Full T&C policy in PDF format send via email to end customer
#### Co-developed Striking Features
- Multi-product lines capacity
- Individual, family & group plans
- Resume transactions
- Save & recall pending
- Repeat purchases
- Search & review previous transactions
- Copy/auto-fill functions
#### Accomplishments
- Integrated bidding online platform and database for both website and SMS user entries
- Ad-hoc promotional boosters and mechanics during the program to add fun and encourage user participation
- Traffic and transaction report from various websites
Display screens in hospitals and HA Headquarter
Users’ training
One of the Display at the Hospital Authority Headquarter entrance
An appreciation plague from Hospital Authority Organization-wide Centralized Information Broadcast
Scope of Work
- Platform and technology provider
- Application provider
- Application upgrade and maintenance
- Users training and support
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#### Scope of Work
- Platform and technology provider
- Application provider
- Application upgrade and maintenance
- Users training and support
#### The Project
- It was important for Hospital Authority to be able to broadcast the latest critical news and info during the times of SARS
- At the time, timing of delivery for this project is critical. GoWithYou was able to quickly tailored the multimedia broadcasting platform for Hospital Authority to use.
- Authorized HA users produce daily content and broadcast to networked display stations
- Total deployed to 7 hospitals and HA Headquarter, 39 stations
- Frontline hospital staffs, nurses and doctors was able to get first-hand up-to-date critical news and information through this Channel